NBXs.org

Archive for July 24th, 2009

We all rely on our cars every day. We need them to be safe and reliable. Our cars take us to work and back, to the doctor’s, to the grocery store. So when the car needs repair, we need to be sure the work gets done correctly and promptly.

You have rights

When you need to repair your car, the repair shop has to figure out what is wrong, tell you how much it will cost to fix, and fix the problem correctly. This pamphlet will explain what the repair shop is required to do by law when you take your car to be repaired, and what you can do if the shop fails to repair your car properly.

What are your rights?
When you drop your car off for repair, you have the right under New Hampshire law to ask for a written estimate containing:

You can also ask the shop to return to you any part that has to be replaced.
If the repair is unusually expensive or complicated, it is a good idea to take your car to more than one repair shop so that you can get another opinion as to the extent and the cost of the repairs to be done.
If you agree to have the repair work done as estimated, the repair shop may not exceed their estimate by more than 10% without your OK in advance.